Legacy Waybox (until 2019) installation manual

Package Contents

  • Waybox
  • Enclosure mounting bracket
  • Enclosure screws (x4)
  • Wall mounting bracket
  • Wall screws (x3)
  • EV charging cable holder
  • EV charging cable holder screws (x4)

Required Tools

  • Phillips screwdriver
  • Stud sensor
  • Beam level
  • Pencil or marker

Installation

Installation Prerequisites

Waybox must be installed by a qualified electrician according to the following specifications:

  • A hardwired connection needs to be capable of a maximum continuous supply of 32A and that is compliant with IEC 60364 (United Kingdom: BS 7671) and IET Code of Practice
  • A dedicated circuit breaker that needs to be rated to 125% of the maximum continuous current (as Waybox is rated for 32A, a 40A breaker is recommended) and be adequately earthed
  • A dedicated Type A 30 mA residual current device (RCD) needs to be installed together with the circuit breaker
  • An externally rated junction box should be used to house the connection between the Waybox input cable and the AC supply circuit
  • An earth electrode is required for PME systems.

When selecting a location to install the hardwire connection, keep in mind that Waybox should be positioned:

  • Within range of the local WiFi network

    NOTE: Waybox requires a minimum WiFi strength of -60 dBm. If necessary, use a signal strength tool to ensure that the Waybox can connect.

  • Within reach of the vehicle's charge port
  • 90-120 cm above the floor or ground
  • If possible, sheltered from weather (away from direct sunlight and protected from rain).

 

Installation

Fully read and understand the directions before installation. Refer to additional safety information at the end of this document.

  1. Turn off the circuit breaker to the hardwired electrical connection.
    WARNING: Do not continue this installation until the circuit breaker is turned off.

  2. Use a wall screw (x1) to secure one side of the wall bracket into the stud closest to the installation area. Use a beam level to ensure that the bracket is level horizontally, then use a wall screw (x1) to secure the other side of the bracket into the wall.

     

    NOTE: Mount to wood, a stud, or use concrete or dry wall anchors.

3.  Use the enclosure screws (x4) to secure the enclosure bracket onto the back of the Waybox.

4.  Hang the Waybox onto the wall bracket.

5.  Optional: Use a wall screw (x1) to secure the bottom of the enclosure bracket to the wall

6.  Connect the Waybox to the hardwired connection:

 

1-Phase Connection

Brown
Black
Grey
Blue
Green or Green/Yellow
L1
Not connected. Isolate and terminate.
Not connected. Isolate and terminate.
Neutral
Earth
3-Phase Connection
Brown
Black
Grey
Blue
Green or Green/Yellow
L1
L2
L3
Neutral
Earth

7.  Turn on the circuit breaker that supplies power to the Waybox. Wait 10 seconds.

Verify that the Waybox is powered by checking that the "Power" indicator light on the enclosure is solid green.

8.  Install the charging cable holder.

 

NOTE: Mount to wood, a stud, or use concrete or dry wall anchors.

 

WiFi Setup

WiFi Setup - Mobile Device

  1. Download and install the “EV JuiceNet” app onto your mobile device.
  2. Log into the EV JuiceNet app. If you do not have an account, create one.
  3. Select Start.
  4. Select Connect Now.
  5. Have the WiFi network password ready, then disconnect power from the Waybox. In the app, select Next.

6.  Connect power to the Waybox. In the app, select Next.

NOTE: After powering the Waybox, steps 7 through 10 must be completed within 2 minutes.

 

7.  Navigate to the WiFi settings on your mobile device. Connect to the "Waybox-###" or "JuiceNet-###" WiFi network. If the network requires a password, use the password "GoElectric" (case-sensitive).

NOTE: The actual name of the network varies by device, such as "Waybox-123".

 

8.  Return to the EV JuiceNet app.

 

9.  In the EV JuiceNet app, select the preferred local WiFi network.

10.  Enter the WiFi network password, if necessary, then select Done / Connect JuiceNet device to Wi-Fi.

NOTE: If prompted, verify the password, then select Done / Password is correct.

 

The app connects the Waybox to the WiFi network.

 

11.  After the app confirms that WiFi setup is complete, select Next to continue to the app home screen.

NOTE: After connecting, Waybox checks its firmware version and performs any necessary updates. Wait 10 minutes before plugging in a vehicle.

NOTE: Customize your experience by following the onscreen app instructions to select your vehicle and charging profile, or navigate to the JuiceNet dashboard on a personal computer at https://home.juice.net.

WiFi Setup - Personal Computer

Connect to WiFi

  1. Turn off the circuit breaker for the Waybox, then turn it back on.
    NOTE: The following steps must be completed within 2 minutes of turning on the circuit breaker for the Waybox.

  2. Open the WiFi settings on your personal computer. Connect to the "Waybox-###" or "JuiceNet-###" WiFi network using the password "GoElectric" (case-sensitive).

     

    NOTE: The actual name of the network varies by device, such as "Waybox-123".
     

     

  3. In a web browser, navigate to 10.10.10.1 or to setup.com to view a list of available WiFi networks.

4.  Select the desired WiFi network. Enter the WiFi network password, if necessary. Click Connect.

Verify that the Waybox is connected by checking that the "Network" indicator on the enclosure is solid blue.

NOTE: After connecting, Waybox checks its firmware version and performs any necessary updates. Wait 10 minutes before plugging in a vehicle.

 

 

Set Up JuiceNet Dashboard

  1. Log into the dashboard.
  2. Select Add JuiceNetDevice.

3.  Enter the JuiceNet ID and select Add JuiceNet Device.

Tip: JuiceNet detects and displays all devices on the local network. Click on the appropriate Device ID to automatically paste it into the entry field.

4.  In the lefthand navigation menu, select My JuiceNet > My JuiceNet Devices.

5.  Locate the appropriate device and select MORE DETAILS.

6.  Select Settings.

7.  Enter the device name, address, and timezone, then select Update.

Access a Waybox that is Already on the WiFi Network

Only perform these steps when the "Network" LED indicator on the Waybox is solid blue. If the network indicator is flashing, refer to WiFi Setup - Mobile Device.

  1. Install the JuiceNet app onto your mobile device.
  2. Log into the JuiceNet app. If you do not have an account, create one.
  3. Select Start.
  4. Select Add a JuiceNet device already connected to a Network.

5.  Use one of the following options to find the connected Waybox:

  • Select Scan the local network for JuiceNet devices, then select the Waybox correct device ID.

    NOTE: In most cases, only one option is displayed.

  • Select Scan JuiceNet device QR code, then take a picture of the QR code on the side of the Waybox enclosure.

If the Waybox is not found on your WiFi network, ensure that the Waybox is powered on, then repeat these steps. If the device is still not found, it is necessary to connect the Waybox to the WiFi network.

Know Before Charging

Ensure that the vehicle has stopped charging before removing the charging cable or any adapters from the vehicle charge port. If necessary, check any vehicle indicator lights to verify that charging has stopped. If you are unsure, wait at least 5 seconds to remove the charging cable after pressing down on the latch.

For Tesla owners using an adapter, refer to this document on how to best remove the charging cable with the adapter.

Moving and Storage

  • Waybox remembers its WiFi settings when unplugged; it is only necessary to setup the Waybox WiFi when connecting to a different network.
  • Storage Temperature: -40°C to 70°C.

Maintenance

  • Avoid excessive twisting of the EV charging cable.
  • The enclosure, EV charging cable, and handle are waterproof and can be cleaned with standard household cleaners.
  • Do not remove the cover or attempt to open the enclosure.
  • Do not modify the enclosure.

Troubleshooting

Common Solutions

  • If the vehicle is not charging as expected, ensure that the vehicle is not set up to begin charging at a specific time of day. Refer to the app or JuiceNet dashboard for more information.

 

Indicator Lights

Power (Green)
Network (Blue)
Charging (Orange)
Solid: Unit is powered and ready
Solid: Connected to WiFi network
Solid: Charging
Off: Not powered or error
Slow flashing: Searching for configured network
Flashing: Time of use or delayed charging in effect
Flashing: Contact support
Rapid flashing: Setup mode

Audible Error Codes

If a system error occurs, the Waybox emits an audible sequence of tones that indicates its error state.

Tone Sequence
Error Description
Troubleshooting
Constant Tone
Earthing lost
Check the line and neutral connections as they may be reversed. Power cycle the Waybox. If the issue persists, contact Support.
Repeating tone with 1 second interval
Waybox system fail
Power cycle the Waybox. If the issue persists, contact Support.
Repeating 2 tones with 2 second interval
Vehicle not obeying charging cable
Power cycle the Waybox. If the issue persists, contact Support.
Repeating 3 tones with 2 second interval
Ground Fault Trip
Unplug the charging cable from the vehicle in order to reset the GFI trip count to 0.​ If the issue persists, contact Support.
Repeating 4 tones with 2 second interval
Overheating above 160° F (71° C)
Move Waybox to a cooler area, or out of direct sunlight. Remove any heating sources from the area. Waybox automatically resumes charging when the temperature is within operating limits.
Repeating 5 tones with 2 second interval
Relay Failure
Check your ground wire in both the panel and at the hardwired connection to make sure all connections are tight. If the error persists after power cycling the Waybox, and the vehicle does not charge, contact Support.

Contact Information

Enel X Way

Website: https://www.company.enelxway.com/en

Contact us: https://www.company.enelxway.com/en/contacts

Reset Ownership

This section explains how to remove the JuiceBox from your account. You can always add it again later.

 

Use App To Reset Ownership

  1. Open the EV JuiceNet app.
  2. In the app, open the Settings menu (the 3 horizontal lines in the top right corner).
  3. In the "JuiceNet Device" section, select Remove. When the popup appears, select Remove.

 

Use Dashboard To Reset Ownership

  1. Log into the JuiceNet dashboard.
  2. In the lefthand navigation menu, select My JuiceNet > My JuiceNet Devices.
  3. Identify the JuiceBox to reset, then select MORE DETAILS.
  4. Select Delete.

Important Safety Information

Read all safety information before installing this product. Save this information card.

 

WARNING: This device should be supervised when used around children.

WARNING: Do not put fingers into the electric vehicle connector.

WARNING: Do not use this product if the flexible power cord or EV cable is frayed, has broken insulation, or shows any other signs of damage.

WARNING: Do not use this product if the enclosure or the EV connector is broken, cracked, open, or shows any other indication of damage.

WARNING: For use with electric vehicles only.

WARNING: Do not use if unit or EV cable is damaged.

WARNING: Do not remove cover or attempt to open the enclosure. No user serviceable parts inside. Refer servicing to qualified service personnel.

WARNING: Install and use Waybox away from flammable, explosive, harsh or combustible vapors, materials or chemicals.

WARNING: Do not operate the Waybox outside its temperature rating of -30°C to +50°C.

WARNING: This device is intended only for electric vehicles not requiring ventilation during charging.

WARNING: This product must be earthed. If it should malfunction or break down, earthing provides a path of least resistance for electric current to reduce the risk of electric shock.

WARNING: Improper connection of the equipment-earthing conductor is able to result in a risk of electric shock. Check with a qualified electrician or serviceman if you are in doubt as to whether the product is properly earthed.

WARNING: Breakers must be rated for at least 125% of the device's continuous load.